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FREQUENTLY ASKED QUESTIONS (FAQ)

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What is Forex?
Forex is a short term used for ‘Foreign Exchange’. Forex is the exchange of foreign currencies. The value of a specific currency constantly changes against the value of another currency
What is over the Counter (OTC) trading?

OTC is a market that is conducted directly between dealers and principals through a telephone or computer network rather than a regulated exchange trading floor. OTC trading with XGLOBAL FX means that you trade currencies with the aim to make a trading profit through the fluctuation between the currency values. You don’t actually take delivery of these currencies.

Who participates in the Forex market?
Individual investors and speculators, businesses (importers and exporters), multinational corporations, banks, mutual fund companies, pension funds, insurance companies, hedge funds, central banks and government agencies are just some of the market participants
Is Forex risky?
Yes, we advise all our clients that foreign exchange trading involves a substantial amount of risk. However, the profits can be unlimited.
How fair is the Forex market?
Forex is considered by some people as the fairest market because of its size and number of participants
When is the Forex market open for trading?
The Forex market is open 24-hours a day. Forex trading provides a great opportunity for investors to trade anytime of the day or night
How do I know which currency will go up or down?
You are buying and selling money. In the Forex market, you need to think of money as a commodity; buying a currency means a trader is expecting the value to increase and on a high alert to sell a currency if the value would decrease. Like any other commodity, the price of currencies is displayed in quotes in the retail market and traded in currency pairs, like the Euro and US Dollar (Euro/USD) or the US Dollar and the Japanese Yen (USD/JPY).
What are the most commonly traded currencies?

The most commonly traded currencies are USD, EUR, JPY, GBP, CHF, CAD and AUD. The most commonly traded currency pair is the EUR/USD

What is margin?
Margin is a collateral that an investor or trader is required to keep to cover potential losses. For example if the margin requirement is 5% and a trader wishes to buy $1 million (10 lots) USD/JPY, $50,000 US dollars is the margin required in his or her account (5% of 1,000,000=$50,000)
What is the difference between market and limit orders?

Market orders are executed immediately at the current market price. Limit orders are orders that a trade should be executed in the future, when the market price reaches a specified price trigger

What does it mean to be ‘long’ or ‘short’ a currency?

Being long means buying a currency against another currency. Being short means selling a currency against another. If a trader goes long EUR/USD, he or she buys Euros and sells US dollars. Buying a currency is closely associated with taking a long position in that currency. A trader decides to be in a long position in a currency if he or she forecasts that the currency will appreciate in value against another currency. If a trader goes short EUR/USD, he or she sells Euros and buys US dollars. Selling currency is synonymous with shorting that currency. A trader would go short a currency if he or she nurtures the belief that it will depreciate in value against another currency

What is the 'bid' and 'ask'?
Bid is the price at which buyers offer to buy currencies from the sellers. Bid is the price at which sellers offer to sell currencies to buyers. For example EURUSD is being quoted at 1.29752/1.29760. The bid is the left of first of the two quotes (1.29752). This is the conversion rate when you sell EUR and buy USD. The ask is the second of the two quotes. This is the conversion rate when you buy EUR and you sell USD
What is a pip?
A pip is the smallest price movement. For example on EURUSD, if the price changes from 1.29752 to 1.29762 the price moved with 1 pip (10 points)
What is a fractional pip?
A fractional pip is a tenth of a pip. This feature allows traders to benefit from the smaller price increments and moves in the market. For example, instead of quoting prices with 4 digits i.e. EURUSD at 1.2975/1.2976 XGLOBAL Markets can quote the pair as 1.29752/1.29760 with the last digit quoted as a subscript
What is spread?
Spread is the difference between the bid and the ask price of two currencies. If for example the EURUSD is traded at 1.29752/1.29760 then the spread is 0.8 pips
What is leverage?

Leverage is used to significantly increase your purchasing power. A smaller margin deposit can control a much larger total contract value. XGLOBAL FX offers a leverage of up to 500:1.

How do I manage my risk?
There are a ton of tools to manage risk such as stop loss orders, lower leverage and many more
What is technical analysis?
Technical analysis is dependent on historical data using charts and graphs with an aim to identify patterns which could be extrapolated to predict future price movements. Technical chartists believe that the rudimentary information on the market is in the historical price charts themselves. click Forex technical analysis for more details
What is fundamental analysis?
Fundamental analysis relies on economic indicators along with economic, business and political news to identify buying and selling opportunities. Some fundamental analysts believe that the past prices does not correlate with the future prices. click Forex fundamental analysis for more details
What is XGLOBAL FX server time?

XGLOBAL FX servers are set to GMT+2 hours (or GMT+3 if DST applies in Europe).

What are the trading hours at XGLOBAL FX?

The trading sessions do not have daily opening and closing times. Each trader is welcome to trade Forex 24 hours a day from 22:00 GMT on Sunday until Friday 21:59 GMT (there is an offset due to DST during certain times of the year).

What spreads do you offer?

We offer floating spreads that start from 0.2 pips.

What leverage levels can I choose for my XGLOBAL trading account?

Leverage is available up to 500:1. Accounts with higher balances might not be able to receive the highest leverage amount.

What is the minimum contract size that I can trade?

The minimum contract size is 0.01 lots or 1000 base units.

What is the minimum increment?
The minimum increment is 0.01 lots or 1000 base units
What is the maximum lot size per trade?
The maximum is 200 lots or 20 (million in base)
Do you allow news trading?
Yes, we do
Do you allow scalping?

Clients are free to enter and exit trades as they wish. However, we do not accept latency arbitrage or high frequency trading strategies.

Do you allow hedging?
Yes, we do
How do I calculate the margin for Forex?
The Forex formula is the following (Lots * Contract Size/Leverage)* Open Price. The result is always calculated on the base currency of the currency pair and then the system converts it to the account currency
How do I calculate the margin for Gold and Silver?
The formula for metals is the following: Lots*Contract Size * Market Price*Percentage/100
What is the Stop Out level in XGLOBAL FX?

XGLOBAL FX stop out level is set at 50%

What type of accounts do you offer and what is the minimum deposit amount for each account?

XGLOBAL FX offers a single trading account with 500 USD/EUR/GBP or 50,000 JPY minimum deposit requirement, very tight spreads and no additional charges. For more information on trading account, click here.

How can I register with XGLOBAL FX?

To register with XGLOBAL FX is easy. Firstly, you need sign up for XGLOBAL ID and you will be requested to provide us with the full name, email address and a password for the members area. You will then be requested to choose to proceed for opening a Real or a Practice account

What identification documents do I have to supply and why?

When you register for a live trading account with XGLOBAL FX you are required to fax, or scan, or email your passport or ID card; a bill or statement (e.g. telephone bill, bank statement) showing your residential address. We do this to ensure the safety and validity of your account

How do I deposit money with XGLOBAL FX?

Clients may deposit electronically via one of the supported payment providers shown when logged into the website, or by bank transfer.

What is the minimum deposit amount to activate my Real account?

The minimum deposit amounts can be viewed on the deposit page.

How long does it take to credit my deposit
E-wallet deposits are credited in real-time. Funds that come in by bank transfer are typically credited within 2 hours of being received at our bank
How do I withdraw money?
You will find the withdrawal forms for your account in the online section. To withdraw money you must have supplied the required documentation. A withdrawal to a bank account where initial deposits have been performed by credit cards will be executed back to credit card or to bank account at company’s discretion and policies and with regard to Anti Money Laundering (AML) regulations
Can I withdraw my money if I have open position?
Yes. If the free margin exceeds the amount specified in the withdrawal request. The free margin is calculated as equity less any necessary margin required to maintain the open positions
What is the MetaTrader 5 platform?
MetaTrader 5 is a trading platform that is developed by MetaQuotes. It is widely used by online Forex traders and brokers. The XGLOBAL FX platform is Metatrader 5 which is globally used for online trading, view live streaming prices, and monitor charts to name a few. For more details on MT5 platform, please click here.
How can I download the MetaTrader 5?

To download the MetaTrader 5 from XGLOBAL FX is easy. Once you sign up for a Members ID you will be prompt to proceed with a Real or a Practise account. Either you choose to go for a Real or a Practise account, the terminal will begin downloading on your PC

How can I begin trading with the MetaTrader 5 when the installation finishes?
When the installation finishes, you need to login to your Real or Practice account to start trading immediately. To do so, go to File → Login Use the login credentials provided to you and click Login
How can I place an order from the MetaTrader 5?

There are many ways that you can execute an order. You will find below some of the most common ways used to place an order from the MetaTrader 5.
Go to Tools → New Order. Choose the volume, currency pair you wish to trade and select either to buy or sell the specific currency pair
Press F9
Double click on the symbol name from the Market Watch window
Right click on the chart and select the option Trading → New Order

How can I monitor my open trades?
All information related to your open positions and pending orders are available in the Trade Tab
How can I set up a s/l level or a t/p level on my open positions?
To set a s/l or a t/p you simply need to right click on the opened positions and select the option Modify or Delete Order. Once you add the new values simply press the ‘Modify’ button for changes to take place
How can I see my account’s history?
The Account History tab displays all the closed orders of your account
What is an Expert Advisor?
Expert Advisors are programs developed in a MQL 4 language and they are used to automatically manage trading activities through technical analysis
Can I install any type of Expert Advisor with XGLOBAL FX?
Yes, you are welcome to use any type of Expert Advisor
How do I add an Expert Advisor?

To add an Expert Advisor, you need first to save your Expert Advisor in the MetaTrader4 directory of your computer. When you save the Expert Advisor, then restart your MetaTrader 5 and you will notice that the Expert Advisor appears in the navigation window of the MetaTrader 5

I have attached the Expert Advisor to a specific currency pair but is not working. What should I do?
You need first to make sure that you have ticked the correct boxes in the Expert Advisor Tab. You need to go to Tools → Options → Experts tab and make sure that the correct boxes are selected. You need also to make sure that the Expert Advisor button on the main toolbar is pressed
I cannot see all currency pairs. Why?
To view all currency pairs, you need to right click on the market watch and select the option ‘Show All’