WITHDRAWAL OPTIONS
Available Withdrawal Methods
| Withdrawal Method | Account Base Currency | Fees/Commission | Min. Withdrawal | Processing Time | |
|---|---|---|---|---|---|
| DEBIT & CREDIT CARDS | |||||
 | USD, EUR, GBP, CHF, ZAR | Free* (limits apply) | 10 USD equivalent | Sent in 24 hours 1-5 business days to arrive | |
 | USD, ZAR | Free* (limits apply) | 10 USD equivalent | Sent in 24 hours 1-5 business days to arrive | |
| BANK WIRE TRANSFER | |||||
 | USD, EUR, GBP, CHF, ZAR | Full amount sent, SWIFT fee shared. | 100 USD | Sent in 24 hours 1-5 business days to arrive | |
 | ZAR | Free* (covered by XGLOBAL) | 200 ZAR | Sent in 24 hours 1-2 business days to process | |
| E-WALLETS | |||||
 | USD, EUR, GBP, CHF, ZAR | Free* (limits apply) | 10 USD equivalent | Sent in 24 hours Arrives instantly | |
 | USD, EUR, GBP, CHF, ZAR | Free* (limits apply) | 10 USD equivalent | Sent in 24 hours | |
 | USD | Free* (limits apply) | 10 USD | Sent in 24 hours Arrives instantly | |
 | USD | Free* (limits apply) | 10 USD | Sent in 24 hours Arrives instantly | |
| INTERNAL TRANSFER | |||||
 | USD, EUR, GBP, CHF, ZAR | Free | No minimum amount | 24 hours |
How to Make a Withdrawal
- Login to the XGLOBAL FX client area
- Proceed to My Accounts section
- Select the Withdrawal option
- Click on the Withdrawal method
- Enter the desired amount and the relevant information
- Your Withdrawal request will be processed within the same business day and executed in accordance with the selected withdrawal method
In compliance with AML (anti-money laundering) regulation withdrawals requested up to the amount deposited will always be sent back to clients using the same method that was used to deposit. In cases when deposits are made using multiple payment methods XGLOBAL’s policy is to send the amounts deposited by each payment method back to those payment methods. Profits are to be sent by bank wire, local bank transfer or EFT.
If no deposit method was used (in the case of a bonus or prize) then withdrawals can only be sent by bank wire. Withdrawals of funds can only be sent back to accounts that are in the name of the client as shown on their identification documents.
In the case of bank wire withdrawals XGLOBAL FX will send the full amount withdrawn to the client and share the SWIFT fee. Clients should also be aware that if any intermediary banks are used to complete the transaction then additional deductions may also apply, which are out of XGLOBAL FX control.
XGLOBAL will cover the costs that bank card, local bank transfer/EFT and e-wallet payment processors charge to issue withdrawals, subject to the exceptions and limits outlined below.
One free withdrawal will be offered every 31 days. Should withdrawals be requested more frequently, then the cost to process subsequent withdrawals will be deducted from the withdrawal amount sent.
Withdrawals by e-wallet that cumulatively exceed 10k USD equivalent in a 90 day period will not be offered for free. In such cases the withdrawal costs charged by the payment processor will be passed on by deducting them from the withdrawal amount sent.
The cost to process withdrawals will not be covered in cases of insufficient trading volume, or if management suspect clients have abused the system or a bonus. Insufficient trading volume is considered less than 0.10 round trip lot per 100 USD deposited for all symbols except cash indices. For cash indices the threshold is 1.00 round trip lot per 100 USD deposited. In cases when the cost to process a withdrawal is not covered XGLOBAL will deduct the cost from the withdrawal amount, using the rate charged by the payment processor.
